Question

Solved568 views18th July 2023Visio

0

Jeyaram Sumanthiran 30 1st September 2021 1 Comment

Graphical / Visio views are not visible on mobile version anymore, is it because we revoked access port 80? graphical view which was fine before.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023

Toon Casteele [SLC] [DevOps Enabler] commented 1st September 2021

Sadly the error message is not completely clear for these types of issues. Likely the process failed to initialize properly that provides the Visual Overviews. Could you check if the SLUIProvider.txt gives you any extra info? this is located in your Skyline DataMiner/logging folder on the server.

If you don’t see anything in particular, feel free to contact your TAM to create an issue task with all the necessary info (like these logging files).

1 Answer

Sadly the error message is not completely clear for these types of issues. Likely the process failed to initialize properly that provides the Visual Overviews. Could you check if the SLUIProvider.txt gives you any extra info? this is located in your Skyline DataMiner/logging folder on the server.

If you don’t see anything in particular, feel free to contact your TAM to create an issue task with all the necessary info (like these logging files).

score 2 · Answer 1 · 2021-09-01T12:19:00+00:00

Hi Jayaram,

This is indeed the result of the revoked access to port 80.
The visuals in the HTML5 interface will only work over HTTPS on DataMiner systems running version 10.0.10 or later (RN26839).

Visio views are not visible in mobile version

1 Answer