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User notification/feedback when command to a device is rejected and returns an error response

Solved803 views19th July 2023
1
Jeff Douglass860 11th December 2020 0 Comments

Is there a way to present feedback/notify the user that a requested command/operation has been rejected by the target device. For example: User attempts to change a parameter on an SNMP device and the device responds to the SNMP SET command with an error response. Also, how about for Serial protocols such as a REST interface. If the device has a command specific error code or text string in the response is it possible to present feedback to the user, such as a pop-up window,  that the command failed and the error response the device responded with.

Thanks

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023

1 Answer

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Edson Alfaro [SLC] [DevOps Advocate]1.38K Posted 11th December 2020 2 Comments

Hi Jeff,

Of course there is a way, in the driver itself we can get the answers of the device and present that in a parameter, e.g.:

Regards.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023
Jeff Douglass commented 11th December 2020

Thanks Edson,

For clarity:
1) does that imply that a new parameter will need to be added to the protocol to represent the error response from the device?
2) If YES will that require a single parameter for the protocol or 1 for each command (SET operation sent to actual device)
3) Is this basic Dataminer capability that our Skyline developers we work will should already be familiar with?

Thanks again

Edson Alfaro [SLC] [DevOps Advocate] commented 11th December 2020

Hi Jeff,

1) Yes
2) It depends on the logic implemented, talking about the specific case I know, it requires several steps and a single parameter reporting which step failed giving that feedback. Other implementations have a parameter per each command to report the execution status; once again it depends of the logic needed.
3) Yes, we shouldn’t have any issue to address something like that.

Regards.

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