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Upgrade task not completing

Solved1.17K views2nd January 2024DataMiner DMA upgrade full upgrade Version Upgrades
0
Ajmal Ellahi [DevOps Member]49 23rd December 2023 0 Comments

Upgrade or Rollback task not getting completed after hours of time.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 2nd January 2024

3 Answers

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Ajmal Ellahi [DevOps Member]49 Posted 26th December 2023 0 Comments

Thanks for your reply

The issue resolved by rollback from previous Backup.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 2nd January 2024
1
Robin Devos [SLC] [DevOps Advocate]2.46K Posted 26th December 2023 0 Comments

Hi Ajmal

Can you clarify if it’s an upgrade or a rollback? Either way neither should take multiple hours. But we’ll try to help you get it going again!

Next to Edib’s reply, it might be good to first have a look at the “localhost” tab page of this Upgrade popup (you’re currently viewing the “general” tab page). That way you can see where it is stuck.
Also the upgrade log itself might show some more information, this is located in C:/Skyline DataMiner/Upgrades/Packages/<your upgrade package>/progress.log

Robin Devos [SLC] [DevOps Advocate] Answered question 26th December 2023
0
Edib Šupić [SLC] [DevOps Catalyst]2.10K Posted 26th December 2023 0 Comments

Hi Ajmal,

can you please have a look at the logs C:\Skyline DataMiner\Logging? Some relevant ones to check might be: SLErrors, SLWatchdog2, SLDMS, SLDataMiner, SLNet.

Edib Šupić [SLC] [DevOps Catalyst] Edited answer 26th December 2023
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