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Robin Devos

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First name Robin
Last name Devos

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Hi Petro, I'm glad you found your way to the Dojo questions! 🙂 I'll provide the same/similar answer, as I provided via mail, to help others. The DM Docs are a good place to start: Data replication...

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8 Votes Selected

Dataminer keeps the logs for the current and previous runtime. For example, a DM restart moves the current logs towards the _BAK/previous logs. Element logs are also kept for current and previous runtime....

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7 Votes

Hi Jaime The error message you receive is quite generic, it would be good if you could get some details on it. 2 things you could do to get a clearer error message: Check the Cube logging (cogwheel...

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7 Votes Selected

Hi Bhavana The following links will likely help you forward: Data Acquisition & Control Plane - DataMiner Dojo This refers to the online courses for developing own drivers. Videos - DataMiner...

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6 Votes Selected

Hi Daniel This is expected/estimated to be released end of this week. Also feel free to look at our Release overview 🙂 DataMiner release overview 2023-2024 - DataMiner Dojo

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6 Votes Selected

Hi Syed Please be aware that the SLSpiHost process is not an important/critical process for the good/correct functioning of your Dataminer system. It's an "optional" process. This process facilitates...

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6 Votes Selected

We tend to follow the policy of Windows on this matter(*), so in short keep your OS up to date. Note that it's always good to be aware of the updates as there's always a small chance that it might cause...

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6 Votes Selected

Hi Ryan I would start by going back to the start screen of the Cube Launcher and on the bottom right, check the cogweel: 1. Check if there are any updates 2. Clean the Cube cache 3. If it still fails,...

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6 Votes

Open nodetool in command prompt (found in C:\Program Files\Cassandra\bin). Then type "nodetool version" It's advised to use v3.7

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6 Votes Selected edited answer

Hi Laszlo * If this is about a specific element using a trend/alarm template, then I would opt for a DELT export: Exporting elements, services, etc. to a .dmimport file | DataMiner Docs * However if...

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5 Votes Selected

Hi Daniel The upgrade procedure for a DMA and a DMP isn't the same. As you can see from the DM Docs, DMPs are not seen in the list of DMA's. This is likely why you get such an exception. As such, I assume...

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Hi Rob You could just click the view of those elements. On the left-side of the data-page, select elements. This will show you the list of all elements inside that view. Then you can just select all and...

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4 Votes Selected

Hi Bernard I can confirm this is possible since v10.2.11 or v10.3. I tested this locally on single parameters and on tables (using the cardvar on the index like you did). Maybe stating the obvious, but...

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4 Votes Selected

Hi Daud Marieke and Ive already pointed you towards the correct Release Notes, I just want to provide some additional small details and tips. If the version indicates CU0, then it means we're dealing...

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4 Votes

I'm assuming you're talking about the Acquisition IP of a failover system? By definition, 2 network connections can be used: Corporate Network = 1st interface The network where the users of the system...

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4 Votes Selected

Hi Milos! Normally the FQDN's are used, but if the certificate holds the (V)IPs of the agents, that should be fine. Do you only have this issue when connecting to the VIP? Or do you have the same when...

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4 Votes

Based on the logs received, there was a TrustFailure, showing the server was unavailable (503) and/or no trust relationship could be established for the SSL/TLS channel. Referring to https://community.dataminer.services/question/http-error-500-19-internal-server-error/ ...

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4 Votes Selected

Hi Pilar This can be found in the help, please have a look at step 5 of Uninstalling a DataMiner Agent. Should there be any issues or questions, let us know 🙂

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Hi Edib This is the Alarm Duration Indicator, this is a visual representation how long the alarm has been active on the system. The longer it has been active, the "wider" the progress bar.

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3 Votes Selected

Hi Elvio I'm not very familiar with the offloading of alarm properties to a central database, so I'm not able to give you a straight answer. What I understand from your question is that some alarm properties...

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3 Votes

Hi Miguel, in order to download a connector from the catalog, it would be required to have your DataMiner system cloud connected to be able to use this feature. You can find all requirements here. (The...

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3 Votes

Hi Arun I won't be able to give you an answer here, but perhaps some context that might help you. In short, I'd say, yes the windows updates probably could affect the VIP. But if it's the case here,...

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3 Votes Selected

Hi Carlos First of all, if this is a recurring issue, then you'd best contact techsupport. If it's an isolated occurrence, ie it only happened this 1 time, then know that a DM restart will most likely...

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3 Votes Selected

Normally you should also be able to find something in SLNet.txt when it fails. Maybe you could also double check if the server has all needed files to take a backup (f.e. TakeBackup.exe, BackupSettings.xml,...

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3 Votes Selected

Hi João I encountered this issue as wel on v10.0.9. I tested several ways to remove it, but the following procedure was the easiest: Disable the failover Remove the single agent from the cluster...

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3 Votes Selected

Personally I would opt to search via the Root View: 1. Open the Root View 2. Go to the Elements 3. Search for the specific protocolname and protocol version For me this was "Microsoft Platform" "1.1.4.2"...

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2 Votes Selected

It's obviously important to know what the root cause for this is, e.g. communication issues towards the DB or perhaps an issue in the Cube client. Once you know, you can use the following to remove the...

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2 Votes Selected

Hi Henri Wale already pointed you towards an answer, I want to go into a bit more detail as this method usually opens a lot more options in the use of correlation+automation. If this wouldn't answer your...

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2 Votes Selected

Hi Daud I believe this is a job for the inverted heartbeats to handle. Please have a look at the included link, it will explain it better than I would.

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2 Votes Selected

The IIS logs might show you some extra information as well. C:\inetpub\logs\LogFiles\W3SVC1 The 1st thing that came to mind were: To execute C:/Skyline Dataminer/Tools/ConfigureIIS.bat Check the...

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2 Votes Selected

Hi Ryan The screenshot turned out a bit small, but I believe the error code is -2147467259, which unfortunately is a generic error. Based on the given error log, the backup seems to be having issues...

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2 Votes Selected

0x80004005 is a very generic error code, it might as well say "computer says no", without any additional explanation. Not sure about it, but I would think 1 of the involved SL processes was blocked or...

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2 Votes Selected

Hi Ryan Without knowing the details of your system, the following Method of Procedure will be your base reference: Migrating a Failover pair to new hardware | DataMiner Docs (=> Rene already forwarded...

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1 Vote

Hi Ajmal Can you clarify if it's an upgrade or a rollback? Either way neither should take multiple hours. But we'll try to help you get it going again! Next to Edib's reply, it might be good to first...

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1 Vote

Hi Paul This message is typically shown when resource usage is or was extensively being used. This could be due to e.g. a memory leak on the system or insufficient resources or if Cassandra is running...

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1 Vote Selected

Hi Paul Can you go onto the server, to directory: C:\Skyline DataMiner\Upgrades\Packages\<last package> Rename that <last package> folder to e.g. _<last package> And see what this...

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1 Vote Selected

Hi Randy I'm thinking in the same lines as Arunkrishna, did you delete the Cassandra service as well? Would you have an update on this? Did you retry the DM installation? The installation log you mentioned,...

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1 Vote Selected

From what I understand, it's just how windows handles the archiving/zipping. I'm not sure if we can change this. There is a way to move the TEMP folder to a different drive, which is mentioned here: https://superuser.com/questions/376588/change-the-temp-folder-used-when-zipping-archiving-files...

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1 Vote Selected edited answer

Since v10.2 and v10.1.12, NATS is now used for communication between SLNet and SLHelper. Is it right after the upgrade or only when an action is done? E.g. when a report is generated in pdf format? I...

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1 Vote Selected

Yes, this is possible. I did this successfully in a production environment this week. A full dataminer + DB backup was taken from a v3.7 setup and this was restored on a clean agent, running Cassandra...

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1 Vote Selected

Hi Jeroen I'm not able to tell you what exactly can cause the failure. I can tell you how to investigate it. If you would try this and it occurs again, keep note of the time. Could you see some kind...

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1 Vote Selected

Hi Thomaz This notice is typically given when the SMTP was misconfigured and Dataminer can't access the mail server. So maybe something changed? Maybe on server or network level? Could you double check...

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1 Vote Selected

Hi Arunkrishna Is there a reason why no upgrade to v9.6 was done? v9.5 is currently the oldest version we support now and v10.0 is already out since Q1 2020. I don't suppose it's an option to propose...

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1 Vote Selected

I don't know about a certain query to easily show you such data, there could be such a query, but I'm no CQL wizard.. (maybe ask the Cassandra Champion?) We tend to use the Cassandra Cluster Validator...

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1 Vote Selected

Hi Jens As mentioned by Michiel already, alarm templates is based on the system and on the preference. He already told you the typical trended parameters used in QA. In IOC, we also created something...

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1 Vote Selected

Hi Bhavana I'm assuming this is a scheduled task that sends a mail with a report attached to it. In this case I would try the following: Can you double check the SLScheduler logs at time of execution?...

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0 Votes

Hi Min Could you check C:/Skyline Dataminer/Logging/CassandraDriver.txt? I'm suspecting to find something related to "SQLite error (...)" and "database table is locked" (-> DCP208118/RN37365) If that's...

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0 Votes Selected

Hi Paul, I just found a nice post and thought of your question. Since v10.3.8, there's an alternative way to tackle such resource investigations. For this I'd like to refer to Using the power of insights💡for...

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0 Votes

Hi Manuel Based on DIS settings | DataMiner Docs I would say port 8004 is the only port that needs to be opened. The installation guide refers to the above link, no other ports are mentioned.

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0 Votes Selected

Hi Bruno I would just recommend to double check that you are certain that your DataMiner Agent won't be affected (i.e. it's truly an old keyspace). You can verify this by going to the DM agent > System...

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0 Votes Selected

Hi Sevil I believe you're thinking of 1 of the following: Replication (e.g. an element is replicated from 1 DMS on another) Northbound Interfaces Web Services (SOAP or JSON) SNMP forwarding...

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0 Votes Selected

Hi Bruno I know you can find the Cassandra structure can be found in the DM Docs. However this is for single Cassandra nodes, I wasn't able to find similar information for Cassandra Cluster and/or Elastic....

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0 Votes Selected

Hi Miguel Could you try from scratch? So remove all files you copied from the WhatsTheSize zip and copy them over again. Perhaps even downloading the zip again, but it would surprise me if that would...

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0 Votes

Hi Yohann and Thomaz, I stumbled upon this dojo question during an investigation. This is by design(RN5007) configuration of redundancy groups is restricted on DVE Manager (i.e. main elements) unless...

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0 Votes Selected

Hi Luis The next time that the reporter is unavailable, could you check if these work? The new reporter http://localhost/dashboard/#/ The "old" reporter http://localhost/Dashboards/Default.aspx...

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0 Votes

Next to the above, the filters are located here: C:\Skyline DataMiner\Users\SharedUserSettings\Filters for the public/protected filters C:\Skyline DataMiner\Users\<username>\Filters for the...

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0 Votes

Hi Jeeva From the exception message, I'd say this would be the 1st DM config on the system. Could you verify that the folder C:/Skyline DataMiner is now a shortcut (check the icon) + C:/Skyline DataMiner...

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0 Votes Selected

Hi Carlos Sorry for the delayed response. I see 3 other messages, besides the TinyInt messages: "Notice 'net' Process exited with exit code 2" + "Notice [FAILED] Start Service slnet" We've seen this...

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0 Votes Selected

We already have a solution for automation itself (i.e. without the use of a webAPI), which is available since v10.0 --> RN21878 The AlarmTemplateHelper class can be used to create, retrieve, modify...

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0 Votes Selected