Hi

I’m trying to upgrade a single DMA from 10.2.0.0-11897 to a newer version. The DMA is installed on my VM via Hyper-V.

First I tried upgrading to 10.3.7.0-13107 feature release, then to the 10.3.0.0-13088 because that is also a main release and then I tried upgrading to the latest CU of the current main release 10.2.0.0-13084, but I always get the same error.

Prerequisite VerifyClusterPorts.dll failed: Could not verify that agents can reach each other on the desired ports. Run the VerifyClusterPorts.dmupgrade package (https://aka.dataminer.services/VerifyClusterPorts) to see for which ports firewalls still need to be opened. Possible candidates are: 172.28.17.100:6222 If these IPs don’t look familiar, check DMS.xml for faulty IPs. Please verify the NATS streaming server and NATS account server processes are running and the logging does not contain any connection termination errors. You may need to restart the NATS and NAS services.

Tried:

• restarting NATS
• NATS streaming server and NATS account server processes are running, no errors in the logging
  • Streaming Server is ready and connected to NATS for account and activation notifications
• Firewall rules are correct
  • NATS service ports 4222,6222 and 8222
    • can go to localhost: 8222
  • NAS service port 9090 are allowed
• tried running the VerifyClusterPorts but it also gives the same error
• As stated here (VerifyClusterPorts.dmupgrade | DataMiner Docs): created a custom VerifyClusterPorts.LastRun.xml file in the folder C:\Skyline Dataminer\Upgrades\Helper\VerifyClusterPorts with the following content:
  • <VerifyResult>
    <Timestamp>2023-06-18T12:05:06</Timestamp>
    <Success>true</Success>
    </VerifyResult>

This stands in the SLCloud.xml:

<?xml version=”1.0″ encoding=”utf-8″?>
<SLCloud xmlns:xsd=”http://www.w3.org/2001/XMLSchema” xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance”>
<NatsCredsFile>C:\Skyline DataMiner\NATS\nsc\.nkeys\creds\DataMinerOperator\DataMinerAccount\DataMinerUser.creds</NatsCredsFile>
<ClientID>JUSTIENDE</ClientID>
<ClusterID>SlVTVElFTkRF</ClusterID>
<NATSServers>
<NATSServer>
<URI>nats://172.28.17.100:4222</URI>
</NATSServer>
</NATSServers>
<WebServers />
</SLCloud>

This in the DMS.xml

<DMS errorTime=”30000″ synchronized=”” xmlns=”http://www.skyline.be/config/dms”>
<DMA hostname=”justiende.skyline.local” timestamp=”” contacted_once=”” lostContact=””/>
<DMA hostname=”10.245.10.193″ timestamp=””/>
<DMA ip=”172.28.17.100″ timestamp=””/>
</DMS>

Does anybody know what the issue could be and/or how this could be solved?

Thanks in advance for your help.

Kind regards

Justien