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Unexplained Correlation Alarms – Why are we getting these?

Solved717 views9th August 2022
3
Tom Brook [DevOps Member]219 9th August 2022 4 Comments

As per the title, we have 10.2 set up in our test system and are getting numerous Alarm Group correlation alarms coming into the console. There are no correlations enabled and the system settings appear to be the same as we use in our production system although that is on 9.5 (about to upgrade in a couple of weeks).

How can I stop these coming into the console?

Tom Brook [DevOps Member] Selected answer as best 9th August 2022
Miguel Obregon [SLC] [DevOps Catalyst] commented 9th August 2022

Hi Tom,
Can you check if the feature ‘Automatic Incident Tracking’ is enabled?
You can check this on System Center -> analytics config -> Automatic Incident Tracking
More information about alarm group can be found in DataMiner Docs:
https://docs.dataminer.services/user-guide/Basic_Functionality/Alarms/Working_with_alarms/Advanced_analytics_features_in_the_Alarm_Console.html#alarm-groups-in-the-alarm-console

Tom Brook [DevOps Member] commented 9th August 2022

Thanks, Miguel. Yes, that was enabled. I have disabled that now. Let’s hope that does the trick. These alarms are driving me batty 🙂

Toon Casteele [SLC] [DevOps Enabler] commented 9th August 2022

Hi Tom, I’d love to hear why those groups were not helpful for you. Were they incorrect, would you prefer to be able to choose what our automatic grouping does group on…? Hoping to deliver the right thing to you in the future 🙂

Tom Brook [DevOps Member] commented 9th August 2022

Thank you Toon 🙂
Will take up your offer of help when we learn more about how this function can help in our circumstance.
Cheers!

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Tobe Deprez [SLC] [DevOps Advocate]894 Posted 9th August 2022 2 Comments

As mentioned in the comments above, these alarms are indeed created by the feature Automatic Incident Tracking, which is enabled by default in version 10.2.0. You can find a quick demonstration at https://www.youtube.com/watch?v=m6ITgtTFz1E.

Judging from the screenshot, the feature does not seem to work properly in your case. While I can't say for certain with the information above, it seems to me this is an issue with the combination of Automatic Incident Tracking and the Auto Clear option being set to false, resulting in old incidents not being cleared automatically. This particular issue has since been solved in version 10.2.7.

Until your next upgrade, I suggest you either enable the system-wide Auto Clear option (see https://docs.dataminer.services/user-guide/Basic_Functionality/Alarms/Working_with_alarms/Clearing_alarms.html#system-wide-autoclear-setting), or disable Automatic Incident Tracking (via System Center -> analytics config -> Automatic Incident Tracking) as suggested in the comments above.

I hope this helps you further, and as Toon Casteele mentioned, don't hesitate to reach out if you have any further questions, comments or feedback.

Tobe Deprez [SLC] [DevOps Advocate] Posted new comment 23rd August 2022
Tom Brook [DevOps Member] commented 9th August 2022

Thank you Toon and Tobe! 🙂

Yes, we need the automatic clearing of alarms enabled. We have not really explored the auto incident tracking fully as yet so still need to investigate its usefulness in our application of DataMiner. Currently it was causing hundreds of alarms daily in our test system. Production will have 40x more elements.
Let’s see perhaps how this can help us from 10.2.7 onwards.
Thanks again for the information guys!

Tobe Deprez [SLC] [DevOps Advocate] commented 23rd August 2022

FYI, this problem now also has been fixed in the upcomming 10.2.0 (CU7) and 10.1.0 (CU19) releases.

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