Unable to get results via API for the command GetAlarmHistoryV2

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Hello community,

we want to retrieve the alarm history of an alarm of an element.

By using the command GetAlarmHistoryV2 and providing all the information:

I get the error:

Skyline.DataMiner.Web.Common.WebApiException: Error trapped: User not found.

The alarm is still existing:
<img src="https://community.dataminer.services/wp-content/uploads/anspress-temp/dea34dfba094644e78e58fc8ada78b2d711406c5_632.png" />

Can you help me out where the error is on my request?

We are running on 10.4 CU8

Many thanks
Romain
Miguel Obregon [SLC] [DevOps Catalyst] Answered question 13 hours ago

1 Answer

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Hi Romain,

I was able to reproduce an issue when using a domain account (DMA version 10.5.4.0). Could you please confirm whether you're using a domain account on your side?

When I switch to a local user, the alarm history is retrieved successfully. Would it be possible for you to test using a local user to see if the issue persists?

Hope it helps.

Romain Dabe [DevOps Advocate] Posted new comment 10 hours ago
Romain Dabe [DevOps Advocate] commented

Hello Miguel,
you are right. with the local account it is working fine.
This seems to be a bug then in the software or the API code.