Hi everyone, I’m new to DataMiner and currently working with the 7-day trial deployment environment.
I’m trying to replicate a CEFD Spectrum VUE-8 element that was originally configured by someone else at my job, where it’s working fine. I’m using the same connector (CEFD Spectrum VUE-8 – Production:1.0.1.1) and matching the exact settings.
So far I’ve verified:
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The device IP (x.x.x.193) is reachable — I can ping it successfully.
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I can also connect to port 9784 via Telnet, so the device is responding over the network.
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I’m using TCP/IP and set the same timeout and retry values.
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SNMP is not enabled (as it’s not used in the working setup either).
Despite all this, in DataMiner I keep getting a timeout state and no data is shown.
Is there something I might be missing in the decimator’s configuration to allow proper communication? Or anything I should check in the connector setup/logs?
Any guidance would be really appreciated — thank you!
With the “7-day trial deployment environment”, do you mean DataMiner as a Service (DaaS)? In that case, the problem could be that you are trying to connect to a private data source while no VPN Gateway has been set up yet. You can find detailed information about this here: Connecting to data sources using a DaaS system | DataMiner Docs
Try,
1) Bumping up the timeout of a single command and see if that helps. (10 – 15secs maybe)
2) Check the comms between Dataminer and the device using stream viewer ( https://docs.dataminer.services/user-guide/Troubleshooting/Logging/Monitoring_real-time_communication/Connecting_to_an_element_using_Stream_Viewer.html )
3) Also worth checking the element logs ( https://docs.dataminer.services/user-guide/Troubleshooting/Logging/Consulting_the_DataMiner_logs/Elements_logging.html )