Timeout using CEFD VUE-8 connector on new device (Telnet and ping work)

43 viewsdecimator monitoring spectrum analyzer TCP/IP troubleshooting
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Hi everyone, I'm new to DataMiner and currently working with the 7-day trial deployment environment.

I'm trying to replicate a CEFD Spectrum VUE-8 element that was originally configured by someone else at my job, where it's working fine. I'm using the same connector (CEFD Spectrum VUE-8 – Production:1.0.1.1) and matching the exact settings.

So far I’ve verified:

  • The device IP (x.x.x.193) is reachable — I can ping it successfully.

  • I can also connect to port 9784 via Telnet, so the device is responding over the network.

  • I'm using TCP/IP and set the same timeout and retry values.

  • SNMP is not enabled (as it's not used in the working setup either).

Despite all this, in DataMiner I keep getting a timeout state and no data is shown.

Is there something I might be missing in the decimator's configuration to allow proper communication? Or anything I should check in the connector setup/logs?

Any guidance would be really appreciated — thank you!

Wale Oguntoyinbo [SLC] [DevOps Advocate] Posted new comment 4 hours ago
Wale Oguntoyinbo [SLC] [DevOps Advocate] commented

Try,
1) Bumping up the timeout of a single command and see if that helps. (10 – 15secs maybe)
2) Check the comms between Dataminer and the device using stream viewer ( https://docs.dataminer.services/user-guide/Troubleshooting/Logging/Monitoring_real-time_communication/Connecting_to_an_element_using_Stream_Viewer.html )
3) Also worth checking the element logs ( https://docs.dataminer.services/user-guide/Troubleshooting/Logging/Consulting_the_DataMiner_logs/Elements_logging.html )