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Ticketing App – New Ticket creation

Solved1.28K views7th April 2022ticketing
3
Miguel Obregon [SLC] [DevOps Catalyst]18.99K 6th April 2022 0 Comments

Hi Dojo,

I have a small question related to the creation of tickets from the alarm console. When creating a ticket from the alarm console (right-click on an alarm -> New ticket), I am able to see the Create ticket UI:

However I am not able to see the fields related to the new ticket (see screenshot above). Instead, I see the collapsed domain. Only after clicking in the collapsed menu and selecting the domain I am able to see the ticket fields (see GIF below):

Currently I have only one domain in the Ticketing App.
Is this expected behavior? Am I missing a setting?

DMA version: 10.2.4.0-11608

Miguel Obregon [SLC] [DevOps Catalyst] Selected answer as best 7th April 2022

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Michaël Pincket [SLC] [DevOps Advocate]1.74K Posted 7th April 2022 1 Comment

Hi Miguel,

When you create a new ticket from the alarmconsole, the user needs to select the correct domain (or create a new one) before he can start filling in the necessary fields. However when there is only one domain available we could select it automatically. You can create a task for this.

Miguel Obregon [SLC] [DevOps Catalyst] Selected answer as best 7th April 2022
Miguel Obregon [SLC] [DevOps Catalyst] commented 7th April 2022

Hi Michael,
Thanks for your reply. Task created
https://collaboration.dataminer.services/task/182859

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