Hi,
I would like to correlate on a "New Ticket" Created by the Ticketing Application. We do not use any driver for our ticketing, and solely use the Integrated Ticketing Application.
I've noticed that when a new ticket is created, that we do not see any information event for this. And I don't see any other point that I could use to link it to.
In worst case I can run a scheduled task every few minutes and then let an automationscript do the hard work, but that doesn't really look like an ideal solution.
Does anybody else have an idea what could be done?
This is a situation where DataMiner Ticketing Gateway is used as a stand-alone solution, i.e. there is no third party ticketing solution that needs to be integrated? Because I would assume that if that were to be the case, the driver that interfaces with the third party ticketing system would be aware / be able to easily subscribe to updates from the DataMiner Ticket foundation. But for a stand-alone implementation, is the best solution not to then have a generic background driver (similar to one that would interface with a third party ticketing system) that simply subscribes to changes in the Ticket Foundation, and which is capable of performing some basic additional actions? Such as generating an information message that can be picked up the correlation engine (and potentially there could be other functions that it could fulfill to further facilitate the use of the ticket foundation)?