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Take ownership of alarms through script in LCA not always working

Solved509 views7th May 2024AcknowledgeAlarm alarms Ownership
1
Jonas Kockx [SLC] [DevOps Enabler]203 2nd May 2024 3 Comments

Hi

I'm trying to take ownership of alarms through a LCA using a script. However, taking ownership not always works, sometimes it does, sometimes it doesn't.

I'm passing the alarm IDs from my GQI query row with format : 17/68490133

This is my script

private void RunSafe(IEngine engine)
{
// TODO: Define code here

//_engine.GetDms().

string alarmIDstring = engine.GetScriptParam("Alarm ID")?.Value;
string alarmID = JsonConvert.DeserializeObject<List<string>>(alarmIDstring)[0];
engine.GenerateInformation($"Parameter value: {alarmID}");

var alarmIDsplit = alarmID.Split('/');
string alarmDmAgent = alarmIDsplit[0];
string alarmIDparsed = alarmIDsplit[1];

engine.GenerateInformation($"Taking Alarm ownership through app: DmAgent {alarmDmAgent}, AlarmID: {alarmIDparsed}");

engine.AcknowledgeAlarm(int.Parse(alarmDmAgent), int.Parse(alarmIDparsed), "Alarm acknowledged through script.");
//engine.AcknowledgeAlarm(1, int.Parse(alarmIDparsed), "Alarm acknowledged through script.");
}

Kind regards,

Jonas

Jonas Kockx [SLC] [DevOps Enabler] Selected answer as best 7th May 2024
Miguel Obregon [SLC] [DevOps Catalyst] commented 2nd May 2024

Hi Jonas,
Could it be the case that the alarm that you are trying to take ownership was already updated? When an alarm is updated (e.g. severity update, alarm property update, element property update, etc.) DataMiner will create a new alarm ID record.

Jonas Kockx [SLC] [DevOps Enabler] commented 3rd May 2024

Hi Miguel, thanks for your response. It made me realize the problem.

I’m taking ownership, which results in a new alarm instead of taking ownership of the actual alarm shown in my table. However, the new alarm is not directly visible through the GQI query unfortunately. Might you have any idea about the data updates behind the Get Alarms in GQI?

Kind regards,
Jonas

Ward Haeck [SLC] [DevOps Enabler] commented 6th May 2024

Hi Jonas, there are currently no plans for adding realtime updates to the ‘Get alarms’ data source in GQI. In order to see the latest alarms after taking ownership, you will have to refetch the data. This can, for example, be done through a component action. Best regards, Ward

1 Answer

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0
Edith Lansens [SLC] [DevOps Advocate]719 Posted 7th May 2024 0 Comments

I get the impression that this question has already been answered in the comments. If this is indeed the case, could you select this answer to indicate that the question can be closed?

Jonas Kockx [SLC] [DevOps Enabler] Selected answer as best 7th May 2024
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