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Synchronization problems after overwriting a protocol

Solved379 views26th August 2024protocols Synchronization erros
1
Manuel Gallardo [DevOps Advocate]733 9th May 2024 0 Comments

Hi Dojo,

We are having some synchronization problems in a DMA cluster after overwriting modifications to a protocol and uploading it with the same version. The changes are saved correctly but the element continues to run with the previous version. If the protocol version is changed the element works correctly. Has anyone else experienced this problem? Is there any method to correct it?

Thanks in advance!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 26th August 2024

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Miguel Barquet [SLC] [DevOps Enabler]1.62K Posted 9th May 2024 0 Comments

Hi Manuel,

Modifying a protocol while retaining the same version shouldn't cause issues; it's a common practice during development. It is important to understand the nature of the changes and determine if these modifications are the root cause of any errors.

I suggest stopping the element and creating a new one using the updated version to check if it encounters the same issues. This approach could help determine if the specific element is corrupted or if it is the protocol that doesn't work with any element.

Please review the log files of the element(s) for any errors.

Reach out to your Skyline contact person.

If feasible, restart DataMiner to check if the issues are resolved.

These are the steps I would take to identify the problem.

Regards,

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 26th August 2024
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