On one of my environments I am not able to connect to the dataminer instance after starting it up and I get this error in the SLDB Connection Logs:
2022/06/16 15:38:04.302|SLDBConnection|SLDataGateway.Repositories|INF|0|213|2022-06-16T15:38:04.301|ERROR|DataGateway.FileOffload.SwitchoverJobReplayer.Cassandra.Data (data)[]|WriteJob<Data>(routerId: Cassandra.Data (data)[], count: 1) failed. Exception: System.AggregateException: One or more errors occurred. —> System.TimeoutException: The operation has timed out.
at Skyline.DataMiner.Net.SLDataGateway.Helpers.AsyncHelper.<TimeoutAfter>d__10`1.MoveNext()
— End of inner exception stack trace —
—> (Inner Exception #0) System.TimeoutException: The operation has timed out.
at Skyline.DataMiner.Net.SLDataGateway.Helpers.AsyncHelper.<TimeoutAfter>d__10`1.MoveNext()<—
Hi Ryan,
as far as i’m ware this was eventually tackled as a support ticket?
For critical issues such as the database that fails to initialize i would recommend always to reach out as fast as possible to techsupport@skyline.be
However, i still wanted to add to this question, in case something happens on a staging environment or outside business hours we have implemented now a flowchart that already has some great tips and tricks for these kind of investigations
In case you would be interested to have more information:
Is Cassandra running as expected?