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starting dataminer issues

Solved1.41K views18th April 2023DataMiner
1
ryan yahia878 16th June 2022 1 Comment

On one of my environments I am not able to connect to the dataminer instance after starting it up and I get this error in the SLDB Connection Logs:

2022/06/16 15:38:04.302|SLDBConnection|SLDataGateway.Repositories|INF|0|213|2022-06-16T15:38:04.301|ERROR|DataGateway.FileOffload.SwitchoverJobReplayer.Cassandra.Data (data)[]|WriteJob<Data>(routerId: Cassandra.Data (data)[], count: 1) failed. Exception: System.AggregateException: One or more errors occurred. ---> System.TimeoutException: The operation has timed out.
at Skyline.DataMiner.Net.SLDataGateway.Helpers.AsyncHelper.<TimeoutAfter>d__10`1.MoveNext()
--- End of inner exception stack trace ---
---> (Inner Exception #0) System.TimeoutException: The operation has timed out.
at Skyline.DataMiner.Net.SLDataGateway.Helpers.AsyncHelper.<TimeoutAfter>d__10`1.MoveNext()<---

ryan yahia Selected answer as best 18th April 2023
Alberto De Luca [DevOps Enabler] commented 20th June 2022

Is Cassandra running as expected?

1 Answer

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Marlies Vandenberghe [SLC] [DevOps Member]2.97K Posted 23rd November 2022 0 Comments

Hi Ryan,

as far as i'm ware this was eventually tackled as a support ticket?
For critical issues such as the database that fails to initialize i would recommend always to reach out as fast as possible to techsupport@skyline.be

However, i still wanted to add to this question, in case something happens on a staging environment or outside business hours we have implemented now a flowchart that already has some great tips and tricks for these kind of investigations

In case you would be interested to have more information:

Troubleshooting - Finding a root cause - DataMiner Dojo

ryan yahia Selected answer as best 18th April 2023
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