SLA reports truncated

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I have built a dataminer View that contains a button to produce SLA reports in HTML or PDF. The property in the View (name: SLA Service Names) contains all the SLA Service IDs and the button shape data is set to the following:

Label: Link

Value: http://10.87.192.224/Reports/Report.asp?report-template=Terrys%20Probe%20SLA%20Reports&report-title=Service%20Availability%20Report&report-message=&[Property:SLA Service Names]report-format=pdf

The total service SLAs in the report should produce around 160 entries but is only producing 50

Firefox is my default browser and Windows server 2012 has Max "URL length" and "query string"  set to 10000

Any idea why my SLA reports are being truncated?

Note running the SLA reports within Reports and Dashboards module it works fine

Bert Vandenberghe [SLC] [DevOps Enabler] Selected answer as best 12th October 2020

2 Answers

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1.80K 2 Comments

Hi Terry, Thanks for using our Dojo platform.
I took a quick look to your created view. It seems that the property SLA Custom Names currently only contains 50 service references.

Updating your property to include all your SLA Service references should resolve your issue.

Do note that you are indeed correct by using a browser such as Firefox with the default "URL length query" configured to a bigger value (e.g. 10.000 characters)

By default Internet Explorer caps this URL length to 2048 fixed limit. This means that with IE you would be unable to generate the correct report.

Please let us know if you need any further assistance.

Thijs Vanovenacker [SLC] [DevOps Advocate] Edited comment 12th October 2020
Terry Barton [DevOps Advocate] commented

Thanks Thijs

Thanks Thijs

Colombo server is set to Firefox and truncation still occurs ( Entries >100)
Thijs Vanovenacker [SLC] [DevOps Advocate] commented

Hi Terry, The request URL that is being cut off is due to the following:
“HTTP Error 404.15 – query URL too long”.
This can most probably be sorted by increasing this configuration in the IIS Manager. (https://docs.microsoft.com/en-us/iis/configuration/system.webServer/security/requestFiltering/requestLimits/)

It could also be that this setting gets overruled by the DataMiner configurations. (“C:/Skyline DataMiner/Webpages/web.config”)

In any case, I don’t think increasing these query limits is a good idea, since they are there for a reason. Instead I suggest you to use another approach in collecting your SLA’s for your report generation. See my new Answer on your question.
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