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Skyline Alerter Alarm Colors

Solved1.18K views11th July 2023alarm alerter severity colours
3
Steve Kasir [DevOps Member]173 14th November 2022 0 Comments

Do the balloons in alerter have the ability to use the custom colors set in Dataminer.xml?

The alarm color in the data stream is correct but the balloon color is not, as seen in the screenshots below.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023

2 Answers

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1
Michaël Pincket [SLC] [DevOps Advocate]1.74K Posted 15th November 2022 2 Comments

Hi Steve,

It is not possible to use the custom color set defined in DataMiner.xml in SLAlerter.

Regarding the color mismatch between the balloon and the data stream : Do you have this only for this specific alarm or also for other alarms? Do you have this only with the critical severity or also for other severities?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Steve Kasir [DevOps Member] commented 15th November 2022

I have custom color for all Major and all Minor as those are the two severities we use. Major is now red and Minor is yellow.

Michaël Pincket [SLC] [DevOps Advocate] commented 21st November 2022

Hi Steve,,

I have checked the code and the custom colors are not used in SLAlerter. At the moment it is not clear to me why you see the red color in the data stream. I have created the same setup as you have and in the data stream the color was yellow for the major alarms.

If you want the custom color to be used in SLAlerter you can add a new software feature request on https://community.dataminer.services/feature-suggestions

1
Kevin Vermeulen [SLC] [DevOps Member]552 Posted 15th November 2022 1 Comment

Hi Steve, I think your Dummy Parameter 08 changed severity first to Major and then critical, thus showing a major alarm popup first. After you would close this major alarm pop-up, probably the critical alarm should be shown. Also is your client-side filtering enabled?

Regarding your question about custom colors, this is currently not possible, I think.

Steve Kasir [DevOps Member] Posted new comment 15th November 2022
Steve Kasir [DevOps Member] commented 15th November 2022

No escalation is being used currently. Yes I am using the built in client side filtering.

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