Hi Wale,

Thanks for asking!

We have integrated Dataminer to our Dialog product. There is a Crowd authentication/authorization system inside and normally Dataminer perfectly communicates with it and no actions needed. But still sometimes there is an issue, that after Dataminer upgrade or the whole Dialog product upgrade the users and the groups are added to Dataminer, but permissions are not set. We try to investigate each and every case sometimes asking for your help, improving our procedures, but for those affected systems we have to manually configure the unset/lost permissions. Usually there are just a few groups and we can do that, but for a couple of customers there are dozens and dozens of groups. Setting all those permissions manually is calling for human errors, so we are looking for the better way.

Hi Wale,

Thanks for the answer. The person we contacted in Skyline offered to post a question here and this is what I've done.
Of course solving the underlying problem is needed. But that is the future. If the platform is already in a trouble and the end-customer can't login to Dataminer, an answer that "we are working on the underlying problem" won't be received too warmly.
Anyway thanks for your time once more!