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ServiceNow existing integrations

Solved1.24K views9th June 2023incident management integrations ServiceNow ticketing
2
bruno santos [SLC] [DevOps Advocate]1.19K 8th June 2023 0 Comments

A user is looking to test this integration, the connector shows up in the catalog and was referred to in other questions here but doesn’t seem to have a version available to deploy; the deploy/download buttons don’t show up. How can we get a version of the connector?

Catalog (dataminer.services)

Ben Vandenberghe [SLC] [DevOps Enabler] Selected answer as best 9th June 2023

2 Answers

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Floris Cockaerts [SLC] [DevOps Advocate]2.43K Posted 8th June 2023 1 Comment

I’m not sure if this is still in play, but protocol versions had to be validated before they would be allowed to be downloaded through the cube downloader. Checking the internal records, that flag hasn’t been checked yet.

Ben Vandenberghe [SLC] [DevOps Enabler] Selected answer as best 9th June 2023
Pedro Debevere [SLC] [DevOps Enabler] commented 9th June 2023

That is indeed the reason. I updated the corresponding flags for the version on DCP.

0
Ben Vandenberghe [SLC] [DevOps Enabler]9.17K Posted 8th June 2023 0 Comments

Indeed – it’s a little odd there is no download button, and this might be because of the reason that Floris confirmed, not sure myself, so TBC.

Note though that on standard perpetual use licensed DataMiner Systems, drivers are licensed individually.  Therefore, if the download button would show, it would be likely greyed out, with the message ‘no license’.  We have not yet implemented trial capabilities.

For sake of completeness, DataMiner Systems based on a Usage Based model can access, download and use any of the drivers in the catalog.

Ben Vandenberghe [SLC] [DevOps Enabler] Answered question 8th June 2023
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