REPORTS & DASHBOARD SERVER ERROR

Solved745 views500 - Internal server error. There is a problem with the resource you are looking for and it cannot be displayed.
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2 Comments

Good morning community

Today I have the following problem where I can not enter the Reports & Dashboards section from a particular ip, if I access from another ip of the cluster the problem is not observed, try restarting the server from the operating system and can not solve the problem.
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023
Wim Bruynooghe [SLC] [DevOps Advocate] commented

Does it work when opening the following url directly on the server running the DMA? http://localhost/reports
Marieke Goethals [SLC] [DevOps Catalyst] commented

Hi,
Have any of these answers helped you solve the issue? If so, could you select the best answer (using the ✓ icon)? If not, you can also contact techsupport@skyline.be for assistance.

2 Answers

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9.44K 0 Comments

Hi Marco,

Can you verify that soft-launch option LegacyReportsAndDashboards is active on that specific Agent?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023
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608 1 Comment

Hi Edson

We have this doc to troubleshoot this error, could you give it a try?

HTTP error 500 | DataMiner Docs

Let us know the results, please

Marco Edson Vazquez Orozco [DevOps Advocate] Unselected an answer 23rd May 2023
Marco Edson Vazquez Orozco [DevOps Advocate] commented

Thank you very much Jaime, today I learned something more of this tool but unfortunately this configuration did not work.