PTP application – Loading message

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There is a loading window for changing the PTP device which takes a very long time.

Initially elements were added that are not mediated to the PTP mediation protocol.  These we want to replace with the PTP mediated elements but we see the 'loading' constantly.

Is there something missing, or is there another reason this window stays on loading?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023

1 Answer

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I believe a further investigation needs to happen to identify the root cause

I do see 2 errors in the alarm console there might be some ongoing issues on the system that could be causing this

I would suggest to take a logcollector package at the moment the system stays on load and reach out to techsupport@skyline.be

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023