Performance Counter issue on ‘Microsoft Platform’ driver

Solved859 viewsMicrosoft Platform Performance Counters Performance Monitor
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0 Comments

Hello,

I am trying to access the Performance Counters on a Microsoft Platform Driver I have but clicking 'Refresh Categories' provides the this error in element logging: "Exception Perf Counters The network path was not found."

Remote Registry is running (I have tested on both Manual and Automatic) and I have read through this page: https://catalog.dataminer.services/result/driver/251 but everything seems okay according to the documentation.

I have also compared the server this driver is running on with a server where Perf Counters are working and everything seems to match up.

Is anyone please able to advise if there's any other troubleshooting steps I can take?

Thanks!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th October 2023

1 Answer

1
16.29K 2 Comments

Hi Carys,

Please could you let us know which driver version are you currently testing? I tested one of the main branches (1.1.3.16) and I am not able to reproduce the issue.

Thanks!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th October 2023
Carys Blackburn [DevOps Enabler] commented

Hi Miguel, I’m using 1.1.0.90 which looks like a bit of an outdated version!
Miguel Obregon [SLC] [DevOps Catalyst] commented

Hi Carys,
Indeed, is it possible to use the driver version 1.1.3.16?
The version that you are currently using is no longer updated.
To have an overview of the driver ranges that we are currently supporting, please check the catalog (https://catalog.dataminer.services/result/driver/251)
Please let us know if you still encounter issues with the performance counters.