NO AUDIO ON ALARMS

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Hi,

Dataminer alerter generates alarm but the sound was not there. Kindly help to fasten the troubleshooting.thanks

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023

3 Answers

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Hi Germanico,

The clients running Alerter need to have Windows Media Player installed in order to have the sound played. Besides the installation it needs to be opened at least once, so the settings are configured as well. Taking the recommended settings of Windows Media Player is sufficient.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
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I restarted the windows media player and now its working.
Many thanks

Germanico Canete [DevOps Advocate] Answered question 14th December 2021
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16.30K 1 Comment

Hi Germanico,

Please could you have a look at the answer from this question in Dojo and let us know if it solves the issue that you are experiencing?

Audible Alerts

Germanico Canete [DevOps Advocate] Posted new comment 14th December 2021
Germanico Canete [DevOps Advocate] commented

I restarted the windows media player and now its working.
Many thanks