Hi,
We have an issue monitoring a VM using the Microsoft Platform using WMI. Only partial data is shown on the different pages. (see image).
Several different versions of the protocol were already tested but without any luck. The configuration of DCOM and WMI also have been checked multiple times.
If we use a WMI-viewer program and execute the queries we see in the streamviewer we do see data. In the streamviewer we also don't see any errors. Neither in the element log.
If we monitor the same server from another DataMiner system, we do have all the data.
Has anybody seen this before? Or any tips on how to resolve?
Hi Wim,
We already tested this with several different versions of the MS platform protocol. But without any luck.
Hi Thibault,
Does the below helps out?
Problem:
- A Microsoft element displays only some of the data. Data like Local Time, Total Physical Memory, etc. are filled in, while other data, like Total Processor Load, Total Handles, etc. remain empty. In the stream, you see that no answer is received on some queries.
Solution:
- Execute the following command prompt: c:\>winmgmt.exe /resyncperf PID_OF_WINMGMT_AS_SERVICE
source: help of the driver in the catalog: Microsoft Platform | Catalog (dataminer.services)
Bert
Hi Bert,
Unfortunately not. The strange thing is that we can monitor it from another DMS with the same Microsoft Platform version and there all the data is shown.
Which version of the Microsoft Platform protocol are you using? I also had this recently on a few VMs. Since I updated the protocol to the latest 1.1.3.x version I don’t have this anymore.