Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Updates & Insights
  • Questions
  • Learning
    • E-learning Courses
    • Empower Replay: Limited Edition
    • Tutorials
    • Open Classroom Training
    • Agility
      • Kanban workshop
      • Agile Fundamentals
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • Video Library
    • Books We Like
    • >> Go to DataMiner Docs
  • Expert Center
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Markets & Industries
      • Media production
      • Government & defense
      • Content distribution
      • Service providers
      • OSS/BSS
    • Agile
      • Agile Webspace
      • Everything Agile
        • The Agile Manifesto
        • Best Practices
        • Retro Recipes
      • Methodologies
        • The Scrum Framework
        • Kanban
        • Extreme Programming
      • Roles
        • The Product Owner
        • The Agile Coach
        • The Quality & UX Coach (QX)
    • DataMiner DevOps Professional Program
      • About the DevOps Program
      • DataMiner DevOps Support
  • Downloads
  • More
    • Feature Suggestions
    • Climb the leaderboard!
    • Swag Shop
    • Contact
    • Global Feedback Survey
  • Support
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Solutions
    • Deal Registration
  • >> Go to dataminer.services

Microsoft Platform only shows partial data

Solved1.57K views25th April 2024Connector Microsoft Platform WMI
2
Thibault Heylen [SLC] [DevOps Advocate]1.51K 30th January 2024 2 Comments

Hi,

We have an issue monitoring a VM using the Microsoft Platform using WMI. Only partial data is shown on the different pages. (see image).

Several different versions of the protocol were already tested but without any luck. The configuration of DCOM and WMI also have been checked multiple times.

If we use a WMI-viewer program and execute the queries we see in the streamviewer we do see data. In the streamviewer we also don't see any errors. Neither in the element log.

If we monitor the same server from another DataMiner system, we do have all the data.

Has anybody seen this before? Or any tips on how to resolve?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 25th April 2024
Wim Bruynooghe [SLC] [DevOps Advocate] commented 1st February 2024

Which version of the Microsoft Platform protocol are you using? I also had this recently on a few VMs. Since I updated the protocol to the latest 1.1.3.x version I don’t have this anymore.

Thibault Heylen [SLC] [DevOps Advocate] commented 5th February 2024

Hi Wim,

We already tested this with several different versions of the MS platform protocol. But without any luck.

3 Answers

  • Active
  • Voted
  • Newest
  • Oldest
1
Bert Vandenberghe [SLC] [DevOps Enabler]8.36K Posted 31st January 2024 1 Comment

Hi Thibault,

Does the below helps out?

Problem:

  • A Microsoft element displays only some of the data. Data like Local Time, Total Physical Memory, etc. are filled in, while other data, like Total Processor Load, Total Handles, etc. remain empty. In the stream, you see that no answer is received on some queries.

Solution:

  • Execute the following command prompt: c:\>winmgmt.exe /resyncperf PID_OF_WINMGMT_AS_SERVICE  

source: help of the driver in the catalog: Microsoft Platform | Catalog (dataminer.services)

Bert

Thibault Heylen [SLC] [DevOps Advocate] Posted new comment 31st January 2024
Thibault Heylen [SLC] [DevOps Advocate] commented 31st January 2024

Hi Bert,

Unfortunately not. The strange thing is that we can monitor it from another DMS with the same Microsoft Platform version and there all the data is shown.

You are viewing 1 out of 3 answers, click here to view all answers.
Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs

[ Placeholder content for popup link ] WordPress Download Manager - Best Download Management Plugin