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Masked alarms get unmask after agent restart

Solved1.30K views11th July 2023alarms Masking
1
Michael Kotsias [DevOps Advocate]97 6th July 2023 0 Comments

Hello. I've noticed that alarms that have been "masked until unmasked" get unmasked as soon the agent reboots. Is this behaviour by design or do we have a bug there? I would expect that the alarms remain masked until they get unmasked by a user. It is very annoying masking alarms over again.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023

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Miguel Obregon [SLC] [DevOps Catalyst]19.61K Posted 6th July 2023 2 Comments

Hi Michael,

That should not be the case. Alarms should stayed masked after a DMA restart.

Please could you let us know if you experience the same behavior if you restart the element where these alarms belongs?

Are you masking alarms related to rows in a table?

Simon Raine [SLC] [DevOps Advocate] Posted new comment 6th July 2023
Simon Raine [SLC] [DevOps Advocate] commented 6th July 2023

Works for me just fine in the latest DM internal 10.3.8, (still masked after restart). Alarms in table rows

Simon Raine [SLC] [DevOps Advocate] commented 6th July 2023

Also single params.

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