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Lost Cloud Connection with Invalid Session on DataMiner 10.2 Staging System

Solved1.13K views7th February 2023#cloudconnected cloud
9
Kawssar Marzouk [DevOps Enabler]553 6th February 2023 0 Comments

I am having an issue with the Cloud connection on our  Staging System running on DataMiner 10.2

The Cloud Session shows: Invalid

When tried to "Renew Session"  I got the " Grant Admin Consent", when clicked got the Aeed Admin Approval window.

Clicking the highlighted option nothing is happening, I am returning back to the login page, and I am not sure what has changed to make the connection lost.

Kawssar Marzouk [DevOps Enabler] Selected answer as best 7th February 2023

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11
Jordy Ampe [SLC] [DevOps Enabler]1.79K Posted 6th February 2023 3 Comments

The renew session can be required if the cloud session couldn’t be renewed automatically for too long (eg. no internet access or something else being wrong).

The manual renew session step can be done by a person who is Owner of the DMS.

You can find the Owner(s) in the Admin app by: (See also Giving a user access to cloud features)

  1. Selecting the correct organization at the top right;
  2. Click the correct DMS in the menu on the left;
  3. View the Users page in that submenu

The owner can also make other people Owner to let them do this. See Changing the role of a DCP user.

The grant admin consent has nothing to do with the renew session. It's for another feature coming later (see Grant Admin consent for Chat Integration).

Kawssar Marzouk [DevOps Enabler] Selected answer as best 7th February 2023
Ben Vandenberghe [SLC] [DevOps Enabler] commented 6th February 2023

Hi Jordy – any idea of what too long is exactly?

Jordy Ampe [SLC] [DevOps Enabler] commented 7th February 2023

If I remember correctly it’s about 7 days.

Kawssar Marzouk [DevOps Enabler] commented 7th February 2023

I managed to renew the cloud connection session successfully when the Owner set my user role to “Owner”.
Thanks, Jordy for your support.

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