LogCollector – Error when trying to open it

Solved913 viewsSLLogCollector
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2 Comments

Hello Community,

I'm trying to get the logs of a DataMiner agent but whenever I open the LogCollector from the Skyline Taskbar Utility I will get the following message:

Is there something misconfigured in my agent? The DM version is FR 10.3.11

Thank you!

Sebastian Ulloa [SLC] [DevOps Advocate] Selected answer as best 23rd April 2024
Arunkrishna Shreeder [SLC] [DevOps Enabler] commented

You can try to open it from C: –> Skyline DataMiner –> Tools folder. Or, kill the taskbar utility program and open it again and then open Log Collector.
Sebastian Ulloa [SLC] [DevOps Advocate] commented

Hi Arun, sadly, that didn’t make any difference.

4 Answers

1
16.33K 1 Comment

Hi Sebastian,

Can you try downloading and installing again the tool from Dojo (SLLogCollector)?
I remember I saw similar issues in the past and most of them were solved by downloading and installing again the tool.

Hope it helps.

Sebastian Ulloa [SLC] [DevOps Advocate] Posted new comment 24th January 2024
Sebastian Ulloa [SLC] [DevOps Advocate] commented

Hi Miguel, that was suggested by another collegue in the office and it worked. Still it would be good to know what’s missing on the tool installed in the server.
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