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Issue elastic

Solved1.00K views18th July 2023
0
Jose Araujo [DevOps Member]82 9th August 2021 0 Comments

Hi,

I have this error, wheew find this service, im using external elastic search, was work fine, but i needed re install DMA, then have this error.

2021/08/09 23:25:45.685|SLLog|ApplyLogLevels|CRU|-1|Log Levels: Info: 0; Error: 0; Debug: 0 (from LogSettings.xml)
2021/08/09 23:26:55.137|SLDBConnection|ElasticConnection.UpdateHealthNodes()|INF|0|27|System.InvalidOperationException: Failed to retrieve shard information.
at SLSearch.Elastic.ElasticHealthMonitor.UpdateState(IHealthContext context)
2021/08/09 23:26:55.246|SLDBConnection|SLDBConnection|INF|0|27|Indexing cluster health: RED. All nodes in the Indexing cluster are down.
2021/08/09 23:26:55.248|SLDBConnection|ServiceRepairHealing.Repair|INF|0|27|Attempting to start service: elasticsearch-service-x64
2021/08/09 23:26:55.249|SLDBConnection|ServiceRepairHealing.Repair|INF|0|27|Starting of elasticsearch-service-x64 failed, retrying in 1 minute.
2021/08/09 23:26:55.250|SLDBConnection|ServiceRepairHealing.Repair|ERR|0|27|Starting of elasticsearch-service-x64 failed - Reason: System.InvalidOperationException: Service elasticsearch-service-x64 was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023

2 Answers

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Jeeva Suria Rajah [SLC] [DevOps Advocate]1.60K Posted 10th August 2021 2 Comments

Hi Jose,

Based on the provided logs, the Elastic Search service is either not found or not started. Would you please check in the task manager if the Elastic Search service exists and running? It should look as below.

If the Elastic Search service is in "Stopped" state, please right-click and start it manually.

Monitor the status for 30-40 seconds, and if the status stayed in the "Running" state, please restart your DMA.

If the status is changed back to the "Stopped" state, please check the Elastic Search log files as below:

  • elasticsearch-service-x64.[date].log (C:\Program Files\Elasticsearch\logs)
  • elasticsearch-service-x64-stderr.[date].log (C:\Program Files\Elasticsearch\logs)
  • elasticsearch-service-x64-stdout.[date].log (C:\Program Files\Elasticsearch\logs)
Ive Herreman [SLC] [DevOps Enabler] Posted new comment 10th August 2021
Jose Araujo [DevOps Member] commented 10th August 2021

Hi Jeeva,

Im using elasticsearch in Linux and service is up, I can enter by browser, but i dont know why didn;t work.

Ive Herreman [SLC] [DevOps Enabler] commented 10th August 2021

Hi Jose,

Can you please share the DataMiner version you are running and a screenshot of your “C:Skyline DataMinerDb.xml” file?

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