Hi 🙂
Is there a way for the Open Service column in the Alarm console to display links to all associated services for an alarm? Currently it only shows one link for any given alarm, but I'd like to provide links to all associated services if possible.
Hi Alun,
This is a bug in the software. I could reproduce the same behavior. You can create a ticket for this so we can look for a fix.
Hi Alun,
I am not sure if I understood correctly the question, but when you open the alarm card for an alarm you will be able to see links to all impacted services:
Hope it helps.
Hi Alun,
As Michael mentioned, it seems that you are referring to a custom action (defined in Hyperlinks). Please could you share with us the content of C:Skyline DataMinerHyperlinks.xml
More information about hyperlinks can be found in DataMiner Docs:
https://docs.dataminer.services/user-guide/Reference/Skyline_DataMiner_Folder/More_information_on_certain_files_and_folders/Hyperlinks_xml.html
Can do, thanks.
Hi Alun,
If you right click on an alarm, you will get a context menu where you have the "Open" item. Navigating to this item you will be able to open all services that are linked to that alarm. Is this what you are looking for?
This came about as a request from our operators, they have a column in the alarm console called OPEN SERVICE so they can directly click on the service from the alarm console without needing to open the alarm card or right click to get to the Open section in the context menu. It’s that OPEN SERVICE column in the alarm console that only displays a single service even if the element has multiple service associations. The other methods listed in the replies work fine :).
Hi Alun,
This is indeed a software issue. The issue has been fixed and the fix will be released in version 10.4.9.0
<HyperLinks xmlns="http://www.skyline.be/config/hyperlinks">
<HyperLink id="1" valueParsing="">Script:Open RMU Connection||RMU Name=[PROPERTY:ELEMENT:RMU Name]|||NoConfirmation,NoSetCheck,Asynchronous</HyperLink>
<HyperLink id="2" valueParsing="">Script:Close RMU Connection||RMU Name=[PROPERTY:ELEMENT:RMU Name]|||NoConfirmation,NoSetCheck,Asynchronous</HyperLink>
<HyperLink id="3" valueParsing="">Script:Poll RMU Connection||RMU Name=[PROPERTY:ELEMENT:RMU Name]|||NoConfirmation,NoSetCheck,Asynchronous</HyperLink>
<HyperLink id="4" version="2" menu="root" name="Open Service" type="openservice" combineParameters="true" alarmColumn="True">[SID]</HyperLink>
<HyperLink id="5" version="2" name="SMC Ownership..." menu="root" type="script" alarmColumn="true" combineParameters="true" separator=";">
BA_TakeOwnership||DmaID=[DMAID];AlarmID=[ALARMID]||Take ownership...|NoConfirmation,CloseWhenFinished
</HyperLink>
</HyperLinks>
Hi Alun,
When reporting the issue to Techsupport (techsupport@skyline.be) please could you include the DMA version?
Thanks!
This is the Open Service column I'm referring to in the alarm console.
Is this column a hyperlink column?
I see that this question has been inactive for some time. Do you still need help with this? If not, could you select the most relevant answer (using the ✓ icon)?