How to solve unknown error status 500

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Hi,

When trying to open Dashboards, I'm redirected to sign in to https://<dmaip>/auth/login , I'm getting "An unknown error occurred (status:500)" after filling in my credentials. I am able to connect to the DMA with DataMiner Cube.

How can this be further investigated? Which log files can be consulted?

Regards,

Micah Brown [SLC] [DevOps Advocate] Answered question 11 hours ago

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Hi Laurens,

There are a few things you can check:

  • Open the devtools and check for console errors & failed network requests.
  • Check the WebAPI logs at C:\Skyline DataMiner\Logging\Web.

If these do not give any clarity, I suggest you reach out to techsupport (support@dataminer.services) to look into this further.

Wout Mahieu [SLC] [DevOps Catalyst] Answered question 13 hours ago
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