My Agent is generating lots of information events with following data:
- Parameter Description: Authentication Failure
- Value: Connection did not authenticate. Computer: ZIINE Application: SLScripting.exe
How can I resolve this?
Hey Jens,
These kind of information events are thrown when an application tries to create an SLNet connection, but fails during the authentication step (checking the credentials). The event will say which PC the connection originates from (in this case ZIINE). It will also give the name of the application that tried to open an connection (in this case SLScripting.exe)
Since this is SLScripting it is probably caused by a protocol trying to open a connection to SLNet with incorrect credentials.
More information can be found in the SLNet.txt logfile where you will find a similar logline "Connection Attempt By". This logline should contain the username of the account that is failing to connect. Having the account, application and pc should allow you to narrow down where the failing connections are coming from.
As a sidenote if it turns out that the failing authentication is expected (due to maintenance or something) you can turn off these Information events with the following steps:
- Open and connect to the system with Client Test Tool
- Go to advanced->options->SLNet options
- In the dropdown select "EnableFailedAuthenticationInfoEvents"
- Set the bool to false on the agents you want to stop generating these
- Click on apply