Some users have problems login in to DataMiner. As an administrator I want to figure out what is going wrong. Which logfiles are recommended to start my investigation? What keywords should I be looking for?
Jens Vandewalle [SLC] [DevOps Enabler] Selected answer as best 5th February 2021
Hi Jens,
Starting with 9.6.0 [CU18] / 10.0.0 [CU6] / 10.0.11 (RN26586), failed logon attempts will be logged in the SLNet.txt logging as "Authentication|Had a failed authentication request from DOMAIN\Username (Appplication (<not authenticated> @ COMPUTERNAME))"
More information on logon attempts can also be found in the Windows Event Viewer of the DataMiner Agent: Windows Logs > Security will have Audit Failure entries, which can contain extra failure information in the details.
Jens Vandewalle [SLC] [DevOps Enabler] Selected answer as best 5th February 2021
Thank you, Wouter! The log files didn’t contain any information anymore, but I found what I need in the Event Viewer