I am having troubles getting my local DMA ( using a config) cloud connected.
I keep getting the error: “Could not reach the Cloud Gateway service. Has the DataMiner Cloud Pack been installed and configured on the DataMiner System?”
I have:
- Installed the latest cloud pack from dojo
- DMA version: 10.2.8.0-12005
- Group permissions are set to all on the Cloud Gateway topic
I don’t see any reason why I would not be able to connect.
Any advise where to look / how to get connected?
Hi Mieke,
An good starting place for the investigation is the cloud gateway logging.
These logs can be found under:
C:\ProgramData\Skyline Communications\DataMiner CloudGateway\Logs
Hi Mieke,
I had the same problem yesterday, and a DMA reboot fixed it. After the reboot, I could connect to the cloud again in System Center.
Thank you for the tip, but it did not resolve my problem.
I did notice that when restarting, my setup is stuck until I change the SLCloud.xml file to use 127.0.0.1 as NATS IP (and force a restart again)
This IP seems to be changed again at run time.
Hi Mieke, can you try by using your hostname instead of 127.0.0.1 in the SLCLoud.xml file?
Based on the logs, we noticed that the cloud gateway service was unable to connect to NATS.
This in turn was the result of an IP in the SLCloud.xml config that was linked to a NIC which was not connected.
It seems that after a startup the IP of the primary NIC is used to update to configs, even if that NIC is not connected. Disabling the NIC and updating the SLCloud.xml file fixed the issue.