We have a EVS Neuron device which is reporting a false-positive alarm.
It report the a Mojor Low alarm on SFP temperature: -1 deg C.
We use a alarm range range and -1 is ofcourse a Major low, however this is not a valid value so I would like to have it as an info severity.
Adding -1 in the info is not working, whcik is logical.
But I'm not able to "hide" this -1 deg C alarm. (withlout using masking)
Any ideas?
Hi John,
I think in this case the best approach is to update the connector. In this case the connector should assign an exception value when receiving '-1'. More information about exception can be found in DataMiner Docs.
Once the exception is available in the connector, in the alarm template you can assign a specific severity to this exception (including the severity 'Info'). In the example below we have a parameter that implements the exception 'No alternate'. This can be selected from a checkbox:
If you would like to avoid assigning alarms to rows that contains this value, you could use conditional monitoring:
Hope it helps!