Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Updates & Insights
  • Questions
  • Learning
    • E-learning Courses
    • Empower Replay: Limited Edition
    • Tutorials
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • YouTube Videos
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Agility
      • Book your Agile Fundamentals training
      • Book you Kanban workshop
      • Learn more about Agile
        • Agile Webspace
        • Everything Agile
          • The Agile Manifesto
          • Best Practices
          • Retro Recipes
        • Methodologies
          • The Scrum Framework
          • Kanban
          • Extreme Programming
        • Roles
          • The Product Owner
          • The Agile Coach
          • The Quality & UX Coach (QX)
    • >> Go to DataMiner Docs
  • DevOps
    • About the DevOps Program
    • Sign up for the DevOps Pogram
    • DataMiner DevOps Support
    • Feature Suggestions
  • Swag Shop
  • Downloads
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Solutions
    • Deal Registration
  • Contact
    • Sales, Training & Certification
    • DataMiner Support
    • Global Feedback Survey
  • >> Go to dataminer.services

How can I investigate why SLDataGateway is consuming all available memory

Solved1.91K views4th January 2021SLDataGateway
3
Jens Vandewalle [SLC] [DevOps Enabler]9.50K 23rd December 2020 0 Comments

I have an Agent on which the SLDataGateway process is consuming all the available memory. How can I start investigating why this process is using approx. 20GB of memory?

Euler Peron [DevOps Member] Answered question 4th January 2021

3 Answers

  • Active
  • Voted
  • Newest
  • Oldest
6
Thomas Deweer [SLC]286 Posted 23rd December 2020 0 Comments

Hello,

I’d always start with checking the SLDatagateway.txt & sldbconnection.txt. These might mention some queues going up. For example, trending might be out of control, elementdata might be spiking…. If the loggings do not indicate an issue, I would take a memory dump of SLDatagateway and check with the development team to see what is going on.

Jens Vandewalle [SLC] [DevOps Enabler] Selected answer as best 23rd December 2020
3
Ive Herreman [SLC] [DevOps Enabler]13.84K Posted 23rd December 2020 0 Comments

Hi Jens,

In the past Ruben enabled the offload of the database queries to a file, to see what data was being written to the database.

Perhaps this can help you with this investigation?

Ive Herreman [SLC] [DevOps Enabler] Answered question 23rd December 2020
0
Euler Peron [DevOps Member]107 Posted 4th January 2021 2 Comments

Hi Folks, could you please share the solution?

thanks

Euler Peron [DevOps Member] Posted new comment 11th January 2021
Jens Vandewalle [SLC] [DevOps Enabler] commented 5th January 2021

Hi Euler,
Unfortunately there is no generic solution for this. When a process has a memory leak, then this can have many root causes, and there can be a variety of ways to address that. Therefore each case has to be considered separately.
The answer from Thomas will help you to find the root cause.

Euler Peron [DevOps Member] commented 11th January 2021

Thank you Jens, i was just curious on what have worked for them.

best regards

Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs