Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Updates & Insights
  • Questions
  • Learning
    • E-learning Courses
    • Empower Replay: Limited Edition
    • Tutorials
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • Video Library
    • Books We Like
    • >> Go to DataMiner Docs
  • Expert Center
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Markets & Industries
      • Media production
      • Government & defense
      • Content distribution
      • Service providers
      • Partners
      • OSS/BSS
    • Agile
      • Agile Webspace
      • Everything Agile
        • The Agile Manifesto
        • Best Practices
        • Retro Recipes
      • Methodologies
        • The Scrum Framework
        • Kanban
        • Extreme Programming
      • Roles
        • The Product Owner
        • The Agile Coach
        • The Quality & UX Coach (QX)
    • DataMiner DevOps Professional Program
      • About the DevOps Program
      • DataMiner DevOps Support
  • Downloads
  • More
    • DataMiner Releases & Updates
    • Feature Suggestions
    • Climb the leaderboard!
    • Swag Shop
    • Contact
    • Global Feedback Survey
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Deal Registration
  • >> Go to dataminer.services

Hosting Agent not reachable

Solved1.16K views17th July 2023hosting agent reachable
4
Jeroen Geldhof [SLC] [DevOps Enabler]5.07K 20th January 2022 0 Comments

We see following notification on an element, while we are logged in with RDP on the server where this element is hosted and while we use localhost to open Cube.
I've not seen this notification before.
I checked slwatchdog2 and I don't see any RTE.
To resolve the situation we plan doing a failover switch to the offline DMA, however what could cause this notification?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023

2 Answers

  • Active
  • Voted
  • Newest
  • Oldest
0
Robbe Bultynck [SLC] [DevOps Advocate]449 Posted 21st January 2022 2 Comments

Hi Jeroen,

You are looking at a "disconnected element" interface in cube.

This is functionality implemented in RN27613.

What is a disconnected element?

An element from which the hosting agent is disconnected from the agent you're connected with.

So probably a communication issue between the 2 agents in the cluster ?

Let me know if i can further assist you.

Regards

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023
Jeroen Geldhof [SLC] [DevOps Enabler] commented 23rd January 2022

Hi Robbe,

I was connected with RDP to the agent where the element was running on, and it was still showing this.
Is it possible it’s triggering this error unintendedly?

Best regards

Robbe Bultynck [SLC] [DevOps Advocate] commented 24th January 2022

Hi Jeroen,

Can you check the subscription for ‘ElementStateEventMessage’ for this element on the hosting agent ?

If you see the following in the event:
State = ElementState.Stopped;
TimeoutSubState = TimeoutSubState.HostingAgentDisconnected;

In that case it’s likely to be a server issue.

If you need help from my side, don’t hesitate to contact me.

Regards,

You are viewing 1 out of 2 answers, click here to view all answers.
Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs

[ Placeholder content for popup link ] WordPress Download Manager - Best Download Management Plugin