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Failure to save alarm properties

Solved1.16K views18th July 2023alarm properties failed failure
1
Jeroen Geldhof [SLC] [DevOps Enabler]5.07K 14th October 2021 0 Comments

What can cause a failure to create new alarm properties?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023

2 Answers

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Robin Devos [SLC] [DevOps Advocate]2.46K Posted 14th October 2021 0 Comments

Hi Jeroen

I’m not able to tell you what exactly can cause the failure. I can tell you how to investigate it.

If you would try this and it occurs again, keep note of the time.

  1. Could you see some kind of error/notice in the information events?
  2. Did the Client logging show anything? (i.e. System Center/Logging -> tab pages “Cube” and “Communication”).
  3. Does the SLNet.txt log file give any clues?
  4. Initiate an SLNet Client Test Tool follow when you reproduce the issue.
  5. There aren’t any RTE’s on the system are there? (check SLWatchdog2.txt)

What might also help your investigation is:

  • What’s the DM version?
  • is it a cluster/single DM?
  • Zenoss is that an element?
  • When was the last time you created a new property?
    In other words, what changed since last time?
  • Do you get this wherever you try to create a property (i.e. any view, service, alarm, element) or is it isolated?

I hope this’ll help you further 🙂

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023
1
Alexander Verriest [SLC] [DevOps Advocate]531 Posted 14th October 2021 0 Comments

Do you see something in the SLNet logging? During normal operation a “Update Property Config” line should be added there when you add a new property.

If nothing incriminating is shown there, I would check the Cube logging for clues around that timestamp.

Alexander Verriest [SLC] [DevOps Advocate] Answered question 14th October 2021
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