Hi
This might be a repost but every time I try to access an element logfile via cube I get the error:
Failed to get log file (500 - Internal Server Error)
While the server does contain the log files (checked via RDP). What could cause this issue? And is there anything I could do to fix it?
The IIS logs might show you some extra information as well.
C:\inetpub\logs\LogFiles\W3SVC1
The 1st thing that came to mind were:
- To execute C:/Skyline Dataminer/Tools/ConfigureIIS.bat
- Check the Permissions of the C:/Skyline Dataminer and C:/Skyline Dataminer/Logging folder, it should hold the group Users or Authenticated Users.
Note that this is just a guess
Hi Timothy,
The ViewLog.asp webpage is encountering that 500 error internally while retrieving the raw logfile from the /logging/ folder. It might be worth checking what happens when trying to retrieve the FailoverStatus.txt logfile, this one requires no authentication.
http://10.4.2.91/Tools/ViewLog.asp?host=10.4.2.92&log=FailoverStatus
→
http://10.4.2.92/logging/FailoverStatus.txt
If this is on a cluster, it is also worth checking if the logfile comes from the local DMA or another DMA in the cluster, and whether it works the other way around.
FYI I changed the permissions on the logging folder and this fixed the issue. Thanks!