Failed to get log file (302 – Found)

204 viewsCube element log logs
5
0 Comments

Hi DataMiners!

I’m encountering an issue when trying to access a log file for an element that is hosted on a different agent. The following error appears:

Here are the relevant documentation links and Dojo posts related to this topic:

Failed to get log file | DataMiner Docs

DataminerCore- and elements-logging: failed getting logfile – DataMiner Dojo

Failed to get log file (500 – Internal Server Error) Cube element logging – DataMiner Dojo

However, none of the resources explicitly mention the error 302. We’ll go through the suggested workarounds mentioned in the links, but I’d like to take this opportunity to ask the community:

Has anyone encountered error 302 before? And if so, how did you manage to resolve it?

Thanks in advance for your help!

Bert Buysschaert [SLC] [DevOps Advocate] Answered question 2nd May 2025

1 Answer

0
4.87K 0 Comments

Hi Zain,

This is a new and more detailed error page as of RN42533. In the past this error would have resulted in a page displaying raw HTML. The 302 redirect is to the /auth/ login page on the remote DMA, triggered by our SLAuthFilterISAPI.dll filter on the remote IIS, which would indicate the remote SLDataMiner does not recognize this SL-UserCookie.
Could you reproduce the issue and then take a LogCollector package of both the connected DMA and remote DMA, with a memory dump of SLDataMiner, and include the output of this error page for further investigation?

Bert Buysschaert [SLC] [DevOps Advocate] Edited answer 2nd May 2025