Question

Solved616 views18th July 2023

2

Javier Gordon 30 7th July 2021 1 Comment

Good Afternoon team,

We are having the next error on Dataminer when we access on the dma cube:

Error Dataminer: Application unresponsive, our version of dataminer is 10.0.0.0-9517-CU6, do you know if that problem/message is a bug of that version or something like that?

Regards

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023

Javier Gordon commented 2nd August 2021

Good Morning,

The issue persist, specially on the new machines that we are using, the S.O Of that machines is Windows 10.

Any idea to resolve this issue?

Regards

2 Answers

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Good Morning,

The issue persist, specially on the new machines that we are using, the S.O Of that machines is Windows 10.

Any idea to resolve this issue?

Regards

score 1 · Answer 1 · 2021-07-08T16:16:45+00:00

1

Debeuf Klaas [SLC] [DevOps Advocate]1.44K Posted 8th July 2021 2 Comments

Hi,
Another logfile that can be interesting is the SLClient.txt logfile on the logging directory C:\Skyline DataMiner\Logging on the server.

Regards

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023

Javier Gordon commented 8th July 2021

Good Morning,

I review the SLClient.txt file, but i see the next message, i think that maybe thats a error:
2021-07-05 15:47:31.299 [A1E88 Cube (kguerra @ PA12P0XXX) (192.168.XXX.XXX – kguerra)] [Info]
ClientLog:104|Freeze|1|07/05/2021 3:46:56 p. m.|07/05/2021 3:47:27 p. m.|
Cube freeze detection popup shown! Longer than 30 seconds freeze.||

Do you see that messages on the past?

Regards

Debeuf Klaas [SLC] [DevOps Advocate] commented 9th July 2021

Hi,
This message is indicating that something is stuck in DataMiner Cube.
Can you take a dump of the DataMiner Cube process? (https://community.dataminer.services/documentation/collecting-dataminer-cube-memory-dumps/) and create a task so our development team can take a look.
Regards