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Embedded webpage in visual showing frozen

Solved819 views25th March 2022Visual Overview
3
Ive Herreman [SLC] [DevOps Enabler]13.59K 25th March 2022 0 Comments

Hi Dojo,

We have created a visual overview that contains a shape that links to an HTTPS webpage.
For some users this works as expected, for other users we get a message that shows “Frozen”

What could cause the placeholder to show frozen?

Ive Herreman [SLC] [DevOps Enabler] Selected answer as best 25th March 2022

2 Answers

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3
Bert Buysschaert [SLC] [DevOps Advocate]4.87K Posted 25th March 2022 1 Comment

Hi Ive,

This can occur with the IE and Edge browser engines if the browser shape is displayed in a layout where it is not completely visible, e.g. scrollviewer (or here a grid layout?). It should not occur with the Chrome browser engine. Does this mainly occur with users that have a smaller screen, or using higher DPI (+125%)?

Ive Herreman [SLC] [DevOps Enabler] Selected answer as best 25th March 2022
Ive Herreman [SLC] [DevOps Enabler] commented 25th March 2022

Hi Bert,

Thanks for the input, let me follow-up on that.

1
Jarno Lernou [SLC] [DevOps Enabler]5.03K Posted 25th March 2022 0 Comments

Hi Ive, I didn’t have a system to check this issue, but have you checked System Center > Logging > Cube and enabled the ‘Show debug logging’? Are you able to see any log messages related to this?

Are you able to navigate to this webpage on a normal Visual Overview tab page or even in the browser?

Jarno Lernou [SLC] [DevOps Enabler] Answered question 25th March 2022
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