We using DataMiner to monitor some switching equipment, but they seem to be timing out. The weirdest thing is that they show that they are connected, or what I’m assuming is a connecting (from the green indicator). Would there be another reason that they are timing out?Timed-out.PNG
Hi Alexander – your elements are effectively in time-out state (orange x). The green indicator is the alarm status of the element, and when an element is in time-out state (orange x) this simply shows the last known alarm state (from before it went into time-out). The green indicator is not an indication that it is connected.
A time-out can be caused by many things. I would start by pinging the IP address of the switches, and ideally you would do that from the DataMiner Agent (you can open a remote desktop to the DataMiner Agent), to ensure that there is no IP connectivity issue to start with.