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DMA Reporter is currently unavailable

Solved1.57K views17th July 2023Reporter reporter unavailable Reports Reports and Dashboars
2
Luis Terrazas [SLC] [DevOps Member]150 7th February 2022 0 Comments

Hello! Recently I’ve seen the following message on numerous systems when going to the Reports & Dashboards page, mostly on 9.6

This seems to be happening pretty often especially after a restart. The reporter page does eventually work after waiting past 10 minutes. My question is what would cause the reporter to take so long to initialize? About 300 alarms were created in the last 24 hours and the alarms table itself only has about 300,000 records so I don’t think the number of alarms is the issue. What else can we check to find a possible root cause? Thank you very much in advance!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023

2 Answers

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2
Wouter Demuynck [SLC] [DevOps Advocate]5.94K Posted 8th February 2022 2 Comments

My main guess would be services. Especially on MySQL systems, SLASPConnection (the process hosting this report module) requires quite some time to initialize its info for all of the services.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023
Luis Terrazas [SLC] [DevOps Member] commented 8th February 2022

Thank you for the info, Wouter! So the amount of services would affect the reporter performance?

Wouter Demuynck [SLC] [DevOps Advocate] commented 8th February 2022

Correct. Mainly the startup performance is impacted. If I remember correctly, a set of SQL queries is required per service to initialize certain info.

1
Robin Devos [SLC] [DevOps Advocate]2.46K Posted 8th February 2022 1 Comment

Hi Luis

The next time that the reporter is unavailable, could you check if these work?

  • The new reporter
    http://localhost/dashboard/#/
  • The “old” reporter
    http://localhost/Dashboards/Default.aspx

It’s also interesting to know what the SLASPConnection.txt and SLNet.txt log file says when it’s unavailable, perhaps also have a look with log level = 5.

Finally, just as a side note and I’m sure you know this, it’s just that you mention a v9.6 system. We advise to upgrade these v9.6 systems to the latest main release. This way the customer can use the latest features (incl the new reporter) with the latest fixes, so in short so the customer can enjoy their system even more 🙂

Luis Terrazas [SLC] [DevOps Member] Posted new comment 8th February 2022
Luis Terrazas [SLC] [DevOps Member] commented 8th February 2022

Hi Robin. Thank you for the info! I’ll definitely suggest going to the reports page directly. We’re hoping that the customer will upgrade to 10.1 very soon. It’s been on the testing stage for over a year.

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