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DMA Connection Issue

Solved132 views4th July 2023
1
Manideep Panabaka [DevOps Member]36 31st May 2023 1 Comment

Hi Community,

Installed DMA in my local machine (Latest Windows Server) and it's up and running in the background too (as second below image shows). But I can't be able to connect either from the browser or cube. Showing that Dataminer is not running.

Marieke Goethals [SLC] [DevOps Enabler] Selected answer as best 4th July 2023
Arunkrishna Shreeder [SLC] [DevOps Enabler] commented 1st June 2023

You can double check if you performed the installation correctly as per https://docs.dataminer.services/user-guide/Getting_started/Installing_a_DMA/Installing_DM_using_the_DM_Installer.html.

2 Answers

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Mykyta Deyneha [SLC]35 Posted 31st May 2023 0 Comments

There are a lot of processes down including SLElement, SLAutomation. This already indicates that your local DataMiner agent is not running correctly. There is a lack of information here to properly answer your question as there could be many answers possible. You can try a restart of the DataMiner agent but I cannot guarantee you being able to connect to the DMA afterward as there could be some issue preventing the DMA from working correctly and therefore a restart can be not enough.

Marieke Goethals [SLC] [DevOps Enabler] Selected answer as best 4th July 2023
1
Daniel Martinez [DevOps Enabler]421 Posted 1st June 2023 0 Comments

You can check DataMiner logs to troubleshoot where you have the problem. Maybe SLDataMiner, SLDMS or SLConnectivity give you more information about the problem. As you can't connect via Cube, you would need to check logs on the server folders C:\Skyline DataMiner\logging.

Daniel Martinez [DevOps Enabler] Answered question 1st June 2023
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