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DMA Back-Up Failed – Unspecified error code “-2147467259”

Solved1.23K views2nd November 2023adl2099 backup database DMA
0
Alberto De Luca [DevOps Enabler]4.61K 24th October 2023 1 Comment

Hi Dojo, we have a few servers where the database back-up procedure is triggering the following
Notice Alarm:

'Backup status' is 'Backup job had errors. !! Backup-process failed, see logging for details. Unspecified error (-2147467259)' on '<MyDMA-HostnameHere>'.

Has anyone else come across this unspecified error?
-2147467259

The error ID is the same for all the servers where the notice is generated - we found this on 4 servers in the cluster, we're currently running release 10.3.0.0-13184-CU5

other DMAs in the same cluster don't produce the issue.

The backup file seems to be completed on the local path a few seconds before the error is generated: is there a way to verify that the generated file is not corrupted and actually usable (without necessarily loading it to the DMA)?

Alberto De Luca [DevOps Enabler] Selected answer as best 2nd November 2023
Alberto De Luca [DevOps Enabler] commented 24th October 2023

We have engaged our squad, but posting here in case this has been experienced outside of our environment too, just to retrieve some feedback

2 Answers

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Debeuf Klaas [SLC] [DevOps Advocate]1.67K Posted 24th October 2023 1 Comment

Hi Alberto,

Maybe the backup logfile on C:\Skyline DataMiner\Backup can give a hint on what went wrong.
I'm not aware of any way to verify that the generated file is not corrupted except trying a restore.

Alberto De Luca [DevOps Enabler] Posted new comment 24th October 2023
Alberto De Luca [DevOps Enabler] commented 24th October 2023

Thanks, Debeuf – we’ll check that logfile and update the post

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