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Discovery Failed while monitoring Linux host

Solved860 views9th February 2024
2
Reza Biglari [DevOps Advocate]652 15th January 2024 2 Comments

We have a case where monitoring Linux server via the Linux SNMP Platform connector results in below errors:

Could this error message be please further clarified --> "Discovery Failed"

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 9th February 2024
Miguel Obregon [SLC] [DevOps Catalyst] commented 15th January 2024

Hi Reza,
Small question, are you polling the Linux server via SNMPv3?

Reza Biglari [DevOps Advocate] commented 15th January 2024

Yes, using version 3.

2 Answers

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João Severino [SLC] [DevOps Catalyst]13.02K Posted 15th January 2024 3 Comments

Hi Reza,

We received a similar report recently for symptoms as you describe here, could you let us know a bit about how that issue occurred?

Are you using IP address or hostname?

Do you happen to know if the element was recently in timeout just before that issue started to manifest itself?

Or if you point a different element to the same device if it also has issues?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 9th February 2024
Reza Biglari [DevOps Advocate] commented 15th January 2024

“Are you using IP address or hostname?”
Using hostname.

“Do you happen to know if the element was recently in timeout just before that issue started to manifest itself?”
The element first reports as timeout in streamviewer and then discovery fail reports follow.

“Or if you point a different element to the same device if it also has issues?”
rebuilding new elements against the same device show the same symptoms.

Other linux elements against other devices work and creating an element against the same problematic destination works in a different Dataminer system.

João Severino [SLC] [DevOps Catalyst] commented 15th January 2024

It does indeed look like the same as a software issue we have identified recently and are in the process of investigating.
Could you reach out to support.data-acquisition@skyline.be and techsupport@skyline.be with the information regarding your issue so that we can further investigate a fix and validate also your setup once it is available?

Reza Biglari [DevOps Advocate] commented 15th January 2024

Thanks João, query submitted.

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