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Dataminer run-time XML not found & Element unknown

Solved1.21K views19th October 2023DataMiner elements runtime error XML
2
Gilles Vanhee [SLC] [DevOps Member]450 8th August 2023 1 Comment

Hi,

I'm encountering the following dataminer run-time errors:

  1. Unexpected Exception [Exception from HRESULT: 0x80040251]: The xml file is not found.
    (Loading protocol link info Teleste AC8710/Production) ( at Interop.SLXml.XmlClass.QueryNotZipped(UInt32 uiCookie, String bstrQuery, Object& pvarValues)
    at Skyline.DataMiner.Net.MessageBuilder.BuildProtocolLinkInfo(String protocolName, String protocolVersion)
    at Skyline.DataMiner.Net.ProtocolLinkInfoCache.InternalGetProtocolLinkInfo(String key, String protocolName, String protocolVersion)
    at Skyline.DataMiner.Net.ProtocolLinkInfoCache.GetProtocolLinkInfo(String protocolName, String protocolVersion)
    at Skyline.DataMiner.Net.CacheManager.GetProtocolLinkInfo(String protocolName, String protocolVersion))
  2. Unexpected Exception [Exception from HRESULT: 0x8004024C]: The element is unknown.
    (Parameter Notification Thread) (
    Server stack trace:
    at Interop.SLDataMiner.IDataMiner.NotifyDataMiner(String bstrUser, Int32 iType, Object varValue, Object varValue2, Object& pvarReturnValue)
    at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
    at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

    Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
    at Interop.SLDataMiner.IDataMiner.NotifyDataMiner(String bstrUser, Int32 iType, Object varValue, Object varValue2, Object& pvarReturnValue)
    at Skyline.DataMiner.Net.DataMiner.HandleRemoteRequest(IConnectionInfo connInfo, RemoteDmaRequestMessage rm)
    at Skyline.DataMiner.Net.DataMiner.Handle(IConnectionInfo connInfo, InterDataMinerMessage message)
    at Skyline.DataMiner.Net.Facade.HandleMessageInternal(IConnectionInfo connInfo, DMSMessage oneMsg, Int32 groupID, Int32 groupTotal)
    at Skyline.DataMiner.Net.Facade.HandleMessage(IConnectionInfo connInfo, DMSMessage oneMsg, Int32 groupID, Int32 groupTotal)
    at Skyline.DataMiner.Net.BaseFacade.HandleMessages(IConnectionInfo connInfo, DMSMessage[] msgs)
    at Skyline.DataMiner.Net.BaseFacade.HandleMessages(DMSMessage[] messages)
    at Skyline.DataMiner.Net.Notifications.Parameters.ParameterNotificationManager.ExecuteItem(NotificationQueueItem itemToExecute))

For the first one, at first sight the xml is there, elements are functioning fine with the protocol but still this issue is popping up. A reupload of the protocol xml could temper the error for a period of time but seems to get back.

What could be wrong?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th October 2023
Marieke Goethals [SLC] [DevOps Catalyst] commented 18th October 2023

I see that this question has been inactive for some time. Have you found a solution for this yet? If yes, could you select the answer (using the ✓ icon)? If no, could you provide some more information as requested in the answer?

1 Answer

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Ive Herreman [SLC] [DevOps Enabler]13.50K Posted 9th August 2023 1 Comment

Hi Gilles,

Can you check if the element has any DCF connections?
If so, can you verify that they refer to existing elements and interfaces?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th October 2023
Gilles Vanhee [SLC] [DevOps Member] commented 18th October 2023

No direct link found with DCF in this case, I’ve created a support task so core ecosystem can have a deeper look to it: https://collaboration.dataminer.services/task/217949

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