Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Updates & Insights
  • Questions
  • Learning
    • E-learning Courses
    • Empower Replay: Limited Edition
    • Tutorials
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • Video Library
    • Books We Like
    • >> Go to DataMiner Docs
  • Expert Center
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Markets & Industries
      • Media production
      • Government & defense
      • Content distribution
      • Service providers
      • Partners
      • OSS/BSS
    • Agile
      • Agile Webspace
      • Everything Agile
        • The Agile Manifesto
        • Best Practices
        • Retro Recipes
      • Methodologies
        • The Scrum Framework
        • Kanban
        • Extreme Programming
      • Roles
        • The Product Owner
        • The Agile Coach
        • The Quality & UX Coach (QX)
    • DataMiner DevOps Professional Program
      • About the DevOps Program
      • DataMiner DevOps Support
  • Downloads
  • More
    • DataMiner Releases & Updates
    • Feature Suggestions
    • Climb the leaderboard!
    • Swag Shop
    • Contact
    • Global Feedback Survey
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Deal Registration
  • >> Go to dataminer.services

DataMiner Extension Modules (DxMs) – “SupportAssistant” info

Solved1.04K views10th October 2023adl2099 BPA DxM SystemCenter
0
Alberto De Luca [DevOps Enabler]4.58K 9th October 2023 0 Comments

Good evening Dojo, please a quick one with reference to this "dataminer-extension-module":
once SupportAssistant is added, is there a way to define when and which logs are offloaded or is it all managed via SLWatchdog?

Besides, is the DxM completely separate from the BPA section in System Center or can the DxM be configured to operate in synergy with the BPA and forward additional logs where required?
(E.g. the BPA flagging a potential problem with any of the checks implemented)

Thanks

Alberto De Luca [DevOps Enabler] Selected answer as best 10th October 2023

1 Answer

  • Active
  • Voted
  • Newest
  • Oldest
2
Baptiste Pattyn [SLC] [DevOps Advocate]5.70K Posted 10th October 2023 1 Comment

Hi

the way logs are offloaded depends on the config that is set for the Log Collector Tool locally. This can be configured if you want. More info can be found here.

The SupportAssistant DxM will also offload the Watchdog notifications. By default this configuration looks like this:

"FileWatcherOptions": {
"Configs": [
{
"WatchPath": "C:\\Skyline DataMiner\\Logging\\WatchDog\\Reports",
"WatchFilter": "Report*.xml",
"OffloadTopic": "WatchDogPackageIngestion",
"OffloadDirectory": false
},
{
"WatchPath": "C:\\Skyline DataMiner\\Logging\\WatchDog\\Notifications",
"WatchFilter": "message.xml",
"OffloadTopic": "WatchDogNotificationIngestion",
"OffloadDirectory": true
}
] }

This configuration will make sure that the SupportAssistant offloads all new files in these folders.

There is currently no interaction between BPAs and the SupportAssitant.

Alberto De Luca [DevOps Enabler] Selected answer as best 10th October 2023
Alberto De Luca [DevOps Enabler] commented 10th October 2023

Thanks for the link and for the answer, Baptiste – much appreciated

You are viewing 1 out of 1 answers, click here to view all answers.
Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs

[ Placeholder content for popup link ] WordPress Download Manager - Best Download Management Plugin