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Dataminer Authentication Popup Issue

Solved1.49K views27th December 2022authentication datamine cube
2
Vikas Choudhary [DevOps Member]556 23rd December 2022 0 Comments

I'm trying to login in dataminer cuble app, I filled username and leave password blank to enter external authentication details. I always get blank authentication popup. I re-installed dataminer cube app many times but still getting same error. Please help

Ben Vandenberghe [SLC] [DevOps Enabler] Selected answer as best 27th December 2022

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Wouter Demuynck [SLC] [DevOps Advocate]5.91K Posted 23rd December 2022 3 Comments

The logon box appears to indicate that this DataMiner agent is configured for external authentication via SAML (Configuring external authentication via an identity provider using SAML | DataMiner Docs).

The window is supposed to show the login page from the identity provider.

Can you logon from another client machine, or is this happening on your client machine only?

This could be a problem with the SAML configuration, or with your client not being able to reach the identity provider.

Ben Vandenberghe [SLC] [DevOps Enabler] Posted new comment 27th December 2022
Ben Vandenberghe [SLC] [DevOps Enabler] commented 23rd December 2022

I noticed the same Wouter. Vikas: therefore I was also wondering if you are showing a log-in of your own DataMiner System or are you trying to log in to our on-line Ziine DataMiner demo system with your DCP account?

Vikas Choudhary [DevOps Member] commented 26th December 2022

Thanks for your response.

I’m using Ziine DataMiner demo system. I’m getting authentication popup window while accessing web app but always getting blank authentication popup window while trying to login with DataMiner Cube… I got root cause; windows defender firewall was blocking it. Now it’s working fine.

Thanks

Ben Vandenberghe [SLC] [DevOps Enabler] commented 27th December 2022

Hi Vikas – thank you for letting us know, and for sharing the root cause with the community for future reference. Thank you for your contribution.

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