DataMiner Agent unable to start: The required version is unavailable

Solved987 viewsDataMiner Cube
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I was working on DataMiner and it took very long to load. I closed and reopened DataMiner Cube but was met with this error message.

Is there any way I can troubleshoot this?

Chian Hao Aw [SLC] [DevOps Enabler] Selected answer as best 12th June 2023
Arunkrishna Shreeder [SLC] [DevOps Enabler] commented

What version of DataMiner are you using ? Did you install DataMiner Cube via a MSI package ?

2 Answers

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Hello Chian Hao,

Could you please clear the cached Cube version and try accessing your DataMiner again?

Chian Hao Aw [SLC] [DevOps Enabler] Posted new comment 8th June 2023
Chian Hao Aw [SLC] [DevOps Enabler] commented

Hi Jeeva,

I tried that and it didn’t work. Checking SLDataMiner in the logs shows this error:

2023/06/08 05:19:11.506|SLDataMiner|45312|66244|CDataMiner::ElementSetStackFunc|ERR|1|– Setting 7008/5350/2 to VT_R8 : 0.000000 by External data failed: no protocol pointer

Hope this adds more clarity to the issue I’m facing.

Regards,
Chian Hao
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