Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Updates & Insights
  • Questions
  • Learning
    • E-learning Courses
    • Empower Replay: Limited Edition
    • Tutorials
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • Video Library
    • Books We Like
    • >> Go to DataMiner Docs
  • Expert Center
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Markets & Industries
      • Media production
      • Government & defense
      • Content distribution
      • Service providers
      • Partners
      • OSS/BSS
    • Agile
      • Agile Webspace
      • Everything Agile
        • The Agile Manifesto
        • Best Practices
        • Retro Recipes
      • Methodologies
        • The Scrum Framework
        • Kanban
        • Extreme Programming
      • Roles
        • The Product Owner
        • The Agile Coach
        • The Quality & UX Coach (QX)
    • DataMiner DevOps Professional Program
      • About the DevOps Program
      • DataMiner DevOps Support
  • Downloads
  • More
    • DataMiner Releases & Updates
    • Feature Suggestions
    • Climb the leaderboard!
    • Swag Shop
    • Contact
    • Global Feedback Survey
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Deal Registration
  • >> Go to dataminer.services

DataMiner Agent unable to start: The required version is unavailable

Solved1.38K views12th June 2023DataMiner Cube
0
Chian Hao Aw [SLC] [DevOps Advocate]650 8th June 2023 1 Comment

I was working on DataMiner and it took very long to load. I closed and reopened DataMiner Cube but was met with this error message.

Is there any way I can troubleshoot this?

Chian Hao Aw [SLC] [DevOps Advocate] Selected answer as best 12th June 2023
Arunkrishna Shreeder [SLC] [DevOps Advocate] commented 8th June 2023

What version of DataMiner are you using ? Did you install DataMiner Cube via a MSI package ?

2 Answers

  • Active
  • Voted
  • Newest
  • Oldest
1
Chian Hao Aw [SLC] [DevOps Advocate]650 Posted 12th June 2023 0 Comments

RESOLVED: Just needed to reinstall DataMiner Cube and it was working again. For future reference this issue could also stem from the DataMiner Cube launcher not working as intended, and should be checked on top of any server issues.

Chian Hao Aw [SLC] [DevOps Advocate] Selected answer as best 12th June 2023
0
Jeeva Suria Rajah [SLC] [DevOps Advocate]1.60K Posted 8th June 2023 1 Comment

Hello Chian Hao,

Could you please clear the cached Cube version and try accessing your DataMiner again?

Chian Hao Aw [SLC] [DevOps Advocate] Posted new comment 8th June 2023
Chian Hao Aw [SLC] [DevOps Advocate] commented 8th June 2023

Hi Jeeva,

I tried that and it didn’t work. Checking SLDataMiner in the logs shows this error:

2023/06/08 05:19:11.506|SLDataMiner|45312|66244|CDataMiner::ElementSetStackFunc|ERR|1|– Setting 7008/5350/2 to VT_R8 : 0.000000 by External data failed: no protocol pointer

Hope this adds more clarity to the issue I’m facing.

Regards,
Chian Hao

Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs