Dashboards – Error trapped: Visio object no longer exists for this group

Solved568 viewsReports and Dashboards
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Hi, the Dashboard report shared via email is empty and we have the following error message:

What does this error mean and which steps we need to take to investigate and fix this issue?

Jordy Bekaert [SLC] [DevOps Enabler] Selected answer as best 23rd February 2023

1 Answer

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11.71K 0 Comments

Hi Jordy,

First of all you shouldn't really see this error. It's only shown whenever requesting the mobile Visual Overview for an invalid session. A session is initially opened when opening/rendering the dashboard so this needs to be investigated.

I suggest to report this issue to one of our IOC channels and try to include as many details as possible:

  • Does this always occur?
  • Has it worked before?
  • Does it work for other views, services or elements?
  • Please also include the Visio file itself.
Jordy Bekaert [SLC] [DevOps Enabler] Selected answer as best 23rd February 2023
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